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Submit Your Complaint

Check your entries and submit the complaint. You receive a Confirmation Number straight away.

Before you begin

Check that:

  • All required fields (*) are complete.
  • Contact information is accurate.
  • The correct company or utility is selected.
  • The complaint description is detailed and clear.
  • Required documents are attached and uploaded successfully.
  • Party and recipient information is correct.
  • Both certification checkboxes are selected.

Submit the Complaint​

  1. Click Submit for Filing and Service.

    Bottom of the form with the uploaded document and the Submit for Filing and Service button

  2. The Submission Successful! page shows your Confirmation Number. Refer to this number when inquiring about your submission.

    Submission Successful! page with the Confirmation Number and the Go to Home button

  3. Click Go to Home to return to the dashboard.

Save your confirmation number

You need it to track your complaint, to reference it when contacting support, and to file additional documents into the complaint later.

After You Submit​

  • The complaint appears in the My Dockets queue on your dashboard with the status New.
  • A confirmation email is sent to your registered email address. Check your spam folder if you do not receive it.
  • PRC staff review the complaint, typically within 2-5 business days.

See Manage Your Complaint to track it.

Manage Your ComplaintFormal Complaint OverviewMy Dockets